Member Protection Policy

TRYumph Gymnastics Academy is committed to providing a sport and work environment free of discrimination and harassment – sexual or otherwise – where individuals are treated with respect and dignity. TRYumph Gymnastics Academy does not tolerate discrimination or harassment under any circumstances and will take disciplinary action against anyone who breaches this Member Protection policy.

TRYumph Gymnastics Academy Member Protection policy is part of the organisation’s proactive and preventative approach to tackling inappropriate behaviour.

TRYumph Gymnastics Academy is committed to ensuring that the safety, welfare and well-being of each child is maintained at all times during their participation in activities run by our club. Accordingly, any person involved in the instruction, management or coaching of any member under the age of 18 years may be asked to undergo screening procedures including, but not limited to, police background checks.

Child Protection Policy

Our child protection policy:

  • Prohibits any form of abuse against children.
  • Provides opportunities for our juniors to contribute to and provide feedback on our program development.
  • Carefully selects and screens people whose role requires them to have direct and unsupervised contact with children.
  • Ensures our codes of conduct, particularly for roles associated with junior sport, are promoted, enforced and reviewed.
  • Provides procedures for raising concerns or complaints.
  • Provides education and/or information to those involved in our sport on child abuse and child protection.

TRYumph Gymnastics Academy requires that any child who is abused, or anyone who reasonably suspects that a child has been or is being abused by someone within our sport, to report it immediately to the police or relevant government agency as well as the the Business Manager and Head Coach.

All allegations of child abuse will be dealt with promptly, seriously, sensitively and confidentially. A person will not be victimized for reporting an allegation of child abuse and the privacy of all persons concerned will be respected.

If anyone bound by this policy reasonably suspects that a child is being abused by his or her parent(s), they are advised to contact the Children’s Aid Society.

Health and Safety Policy

Parents are responsible for ensuring that their children can meet the physical demands of participating in TRYumph Gymnastics Academy’s program(s) in which they are enrolled. Parents are to make coaches aware of any pertinent medical issues.

Change Room Policy

We have two change rooms, one for Women and one for Men for the exclusive use of our registered participants. Parents/caregivers of preschoolers are allowed to go in a change room to assist their child(ren) provided that they go to the parent/caregiver gender’s change room. For school-age children, a parent/caregiver may enter the change room provided both the participant and parent are in the appropriate gendered change room. If this is not possible, accommodations can be made with use of our bathrooms.

Communicable Diseases

For the health & safety of our participants and coaches, we reserve the right to remove any child from a class that we feel should not be participating due to coughing, fever, chicken pox, flu symptoms or any other illness that might be contagious and harmful to others. The parent/guardian will be called and asked to take their child home.

Lice is a reality of childhood, however it is required that children with lice refrain from attending the club. If you notice signs of scratching, rash on the neck, or nits growing in the hair, ensure you wash the hair and start treatment right away.  Please do not bring your child to train until the condition has been treated and no sign of nits or lice are present in the hair.  If we notice a child in the class with symptoms of lice, we will call the parent and ask to remove their child to prevent spreading it to others. Additionally, the families who may have come in contact with that child will be discretely informed so that they may monitor their own child for lice. Please refer to the following website detailing guidelines for managing head lice: https://www.ottawapublichealth.ca/en/professionals-and-partners/head-lice-information-for-schools.aspx

Accidents and Injuries

TRYumph Gymnastics Academy uses only top-quality equipment that is checked on an ongoing basis and to ensure it is in good condition. The coaches follow a program of safe use of the equipment and you can expect your child to be taught to use it properly. A child who does not follow the instructions of the coach and who does not use the equipment in a safe manner can hurt themselves or someone else. An infraction of basic safety rules may lead to disciplinary action.

Acute Injuries: Gymnastics is a strenuous and difficult sport and hence, even with the best coaching and the best equipment, injuries can occur. Our coaches are trained in sports first aid and we have well-defined procedures in case of injury. Gymnasts must inform their coach immediately if they are injured in any way. The coach will decide an appropriate action. For a minor injury: ice, rest and elevate. For major injury: prompt medical attention.

Injured gymnasts should meet with their coaches to plan a modified training program within the restriction of the injury. It is recommended that the gymnasts attend their regular training sessions as much as possible. Absence from class is physically and mentally detrimental.

Repetitive Stress/Strain Injuries: Some injuries do not come as a result of a specific incident but as a result of a serious of small incidents or other causes.

Any pain must be communicated by the gymnast to the coach. Where pain occurs during training, the training will be modified. If after a week of modified training the injury has not improved, the gymnast will be directed to get a sport medicine doctor and/or sport physiotherapist’s evaluation and modified training will continue.

Payment and Refund Policy

Club Membership Fee

Everyone who participates in any program at TRYumph must be a member of our Academy.  Part of your membership fee covers your insurance costs through Gymnastics Ontario.

Membership fee: $48 + HST

Accordingly, parents/guardians must sign a waiver for all minors in order for them to participate. You can do this electronically through our online registration system, or in person. We cannot accept registration over the phone until the waiver is completed.

Our membership runs from July 1 to June 30 each year.

No refunds are given for Membership Fees.

Class Payment and Change Request Fee

Class spaces are allocated on a first-come, first-served basis.  Payment must be made: Full payment before the first class.

Your registration fee pays for a class spot for the entire session, regardless of attendance. In the unforeseen event that we cancel a class, whenever possible we will try to make up that class. If the class is cancelled due to an “Act of God” (storm, power outage, natural disaster, pandemic etc.), no refunds will be given.

Classes may be cancelled, changed or rescheduled, based on registration numbers, at the sole discretion of the Program Director. Due to coach/athlete ratios, make-up classes are not available Fees are calculated based on planned classes.

Refunds are only given up to one week prior to the start of the session (Fall, Winter, Spring, Summer) and will incur a $35.00 administration fee.

Refunds for program withdrawals are only permitted for medical reasons with a note from the doctor and will be applied from the time the note is presented to, and approved by, the Owner.

If you request a transfer to another class, we will try to accommodate you depending on available space.  A $15 service charge will apply.

Birthday parties

Fees are to be paid upon booking.  To receive a refund, you must cancel three weeks in advance. A $20 service charge will be applied.

March Break and Summer Camps

Refunds for March Break and Summer Camps will be given up to one week prior to the start of the camp and will incur a $35.00 administration fee.
 
No refunds will be given for PA Day Camps. Credits will be issued up to 3 days prior to the Camp date.

Non-payment of fees

TRYumph Gymnastics Academy does not allow anyone to participate whose fees have not been paid.

Registration for the following season cannot be accepted until all outstanding fees have been paid.

Non-sufficient Funds (NSF) Cheques

NSF cheques will be subject to a $75 administration fee. Replacement payment, including the NSF charge, must be paid in cash or by certified cheque.

Failed Credit Card Charge

After 2 failed attempts to process a credit card, a service charge of $75 will be added to your account.

Privacy Policy

At TRYumph Gymnastics Academy, we understand how important your privacy is. We strive to make sure all your private information is safe and secure. In keeping with this objective, we have outlined our privacy policy below concerning the collection and use of any personal information on our web site.

Information Provided

There are two types of information that are collected: personal and non-personal information. If we receive your consent, we may choose to use the personal information that you provided for several different purposes. Below are examples of some of the possible uses:

  • To assist us in providing customer service.
  • To help fulfill information requests for services offered.
  • Customize our online services to fit your needs.
  • Measure the effectiveness of our marketing and online efforts.
From time to time, we may choose to collect and summarize customer information collected in a format that is anonymous and used only for analytical analysis. Examples of what is considered personal information includes name, address, phone number, and email address. As a user, you can choose not to provide us with any personal and private information. However, we may not be able to provide you with the product, service, or information that you inquiring about. Non-personal information is any information that does not identify you as an individual, such as area code or postal code.
 

Implied Consent

In many cases where we state the reason and purpose of collecting your personal information, your consent is considered implied should you provide us with the information.

Express Consent

From time to time, we may ask you to provide us with your express consent to use your personal and private information in order for us to advise you of products or services that we think you may be interested in. In such cases, you will always have the chance to choose to opt out and stop using your information for such purpose.

Subscription & Exclusive Offers

TRYumph Gymnastics Academy may offer various newsletters, exclusive offers, or updates, which you can choose to subscribe by signing up at one of our websites. During the sign up process, we may need to collect some personal information. This information will only be used for the purpose stated during the sign up process.

Links

Our website may contain links to other websites that are independent of TRYumph Gymnastics Academy. As such, TRYumph Gymnastics Academy is not responsible for or claim to have control over these web sites and how they collect and manage personal information. We strongly recommend that you read the privacy policies of the other sites.

Third Party

TRYumph Gymnastics Academy does NOT sell or share your personal information with any other third parties.

Third Party Disclosure

From time to time, TRYumph Gymnastics Academy may be required to divulge some of your personal information with other service providers in order to deliver the service that you have purchased. In an effort to prevent fraud and identity theft, TRYumph Gymnastics Academy may verify your personal information, such as your address, credit card information, and any other personal information deemed necessary. You have the right to refuse to share your personal information with these third party service providers, however, we may be not be able to process your transaction as a result.

Legal Disclosure

TRYumph Gymnastics Academy will abide by all Canadian law and may disclose your information as permitted or required by the law.

Is My Information Secure?

TRYumph Gymnastics Academy will always strive to maintain safeguards and security standards in order to protect your private information, against theft, or any unauthorized access or use. While we will use our best efforts to protect your personal information, TRYumph Gymnastics Academy is not responsible for any theft, misuse, or unauthorized disclosure or use of the data by a third party.

When is My Information Removed?

We maintain your personal information unless otherwise instructed.

Contact Information

Please feel free to contact us if you have questions, issues or complaints regarding our privacy policy.

Policy Change

TRYumph Gymnastics Academy reserves all rights to change or modify the privacy policy in order to accommodate changes in the market place or services offered.